Cancellation & Refund Policy

All laser hair removal treatments are booked following a face-to-face consultation at the clinic. As all treatments are booked and paid for in the clinic following a face-to-face consultation, distance selling regulations do not apply.

Appointment Cancellations

We require a minimum of 48 hours’ notice to cancel or reschedule any appointment. Cancellations made with less than 48 hours’ notice, or failure to attend an appointment, will result in the loss of deposit or the session being charged, as appointment time and clinic resources have been reserved.

Treatments

Laser hair removal is a personal service. Once a treatment session has been carried out, no refunds are available.

All treatments are offered on a pay-as-you-go basis, meaning clients only pay for sessions they attend.

Deposits

Deposits are non-refundable and secure appointment time and clinic resources.

Deposits may be transferred to a future appointment when at least 48 hours’ notice is provided.

Gift Vouchers

Gift vouchers have a one-year expiry, are non-refundable, and are not exchangeable for cash.